One of the important considerations businesses make before outsourcing their functions to an offshore KPO is their cost competitiveness, previous work experience, responsiveness and most importantly, their work methodology.
At NoteWorks, we provide value to our clients by adopting a unique 8-tier on-boarding process. This methodology allows us to ensure the quick completion and smooth delivery of the project in the quoted time and budget.
Our very first aim is to develop a bond with our clients based on mutual interests. We believe that trust from both parties lays the foundation for any business relationship.
We carefully study the needs of our clients before agreeing to a project. Because our solutions are customized to the specific needs of a company, it is vital for us to understand the processes clearly, along with the core mission of the client’s company. This is also one of the reasons why we have a point of contact present in the US for meetings as and when required by our clients.
Our new clients may want to take our solutions for a test run before signing a contract with us, which is agreeable to us. We’re happy to deliver a pilot project if requested by a client.
After analyzing the clients’ requirements, we move on to pricing. Our costing is based on the services for which the clients are considering to hire us. Additionally, we accept projects on a contractual basis. In either scenario, we draft professional agreements, including the delivery time, the price of our solutions and other factors mutually discussed between us and our clients.
We start with the project after the contract has been agreed upon. In rare cases, we might need training on the client’s platform. The contracted work might require us to stay in touch with our clients on a frequent basis. We may also schedule meetings with them to gain more insight of the project, if needed. While handling clients’ sensitive information, we take all the necessary measures to maintain confidentiality.
Once we finish the assigned tasks, we intend to make sure that it meets the expectations of our clients. Therefore, we instruct our team to re-check and review everything from the initial to the last phase in order to ensure that we deliver quality work in an efficient manner.
After going through the previous stages, we send the project to the client in their preferred format with regular updates as and when needed.
Client feedback is very important to us at NoteWorks. Once we deliver the project to you, we follow up to make sure that we get feedback from you on our input. In case we fail to meet your expectations at any point during our partnership, we’ll re-strategize and re-work to deliver a fresh and better output. The feedback stage not only helps us to improve, but also allows us to establish a long-standing relationship with our clients.
Contact us today to know more about how we can help you.